Cancellation & Refund

Cancellation & Refund Policy

At ModaXX, we aim to provide a smooth and reliable shopping experience. Our cancellation and refund policy is designed to be transparent and fair to all customers.

1. Order Cancellation

Customers can cancel their orders within 24 hours of placing them. Once the order has been processed or dispatched, cancellation requests cannot be accepted.

2. Cancellation by ModaXX

ModaXX reserves the right to cancel any order due to unforeseen circumstances, such as product unavailability, incorrect pricing, or issues with payment authorization. Customers will be notified promptly in such cases.

3. Refund Process

If a payment has been made and the order is successfully canceled, the refund will be processed to the original payment method within 7–10 working days. Processing time may vary depending on the bank or payment gateway.

4. Non-Refundable Items

Certain items such as personalized or custom-made products, clearance sale items, and products marked as “non-returnable” are not eligible for refunds.

5. Customer Support

For any assistance regarding cancellations or refunds, customers can reach out to our support team via phone, email, or live chat. Our team will ensure a hassle-free resolution.